1. Regulations on delivery method and delivery time

1.1 Delivery method

• Customer, at the time of order placing, have the right to choose the delivery location within the delivery scope of PRVN’s delivery partner; for Customer who are PRVN’s employees, they can select delivery locations to be the company’s office or other locations.
• The individual designated by Customer to receive the Products pursuant to the Orders in this Article 4.1 is collectively referred to as the "Consignee"; The Consignee must provide his name, year of birth and sign a written confirmation of the age being 18 years old or older. PRVN reserves the right to use this written confirmation for the purpose of storage, reporting and providing to competent authorities if requested. The information provided by the Consignee in this document shall be applied in accordance with the Personal Information Protection Policy posted on the Website.

1.2 Delivery time

• Products will be prepared and packed after the Order is successfully confirmed.
• After the Company confirms the successful Order, the Products are expected to be delivered to the Customer's address with the expected delivery time as follows:
  • Delivery to the Company's office addresses: within three (3) to five (5) working days;
  • Delivery to other locations: within ten (10) to fifteen (15) working days.
• In case of Force Majeure Events, PRVN shall notify the Customer of the appropriate change of time frame through information channels, including but not limited to: phone calls and/or texting and/or emails, according to the information provided by the Customer in the Orders.

1.3 Shipping fee

• The shipping fee (including VAT) is applied in the two (2) following cases: (i) the Orders of which Product value is less than two million dong (VND 2,000,000), placed by Customer that are not PRVN’s employees, and (ii) the Orders of which Product value is less than two million dong (VND 2,000,000), placed by of Customer that are PRVN’s employees and having delivery locations other than PRVN's office premises;
• The shipping fee is not applied in the 02 following cases: (i) the Orders of which Product value (including VAT) is two million dong (VND 2,000,000) or more; and (ii) the orders, regardless of the Product value, which are placed by Customer being PRVN’s employees and have the delivery locations to be PRVN’s office locations.
• Information about shipping fee will be shown in the Order on the website (when the Customer review the Orders) and in the Order Confirmation sent to the Customer.

2. Regulations on Product inspection upon delivery

• PRVN will deliver products to Customer in their original or pristine condition and support the inspection of the external features of the package such as:
  • Delivery note, packing status, sealing of packages, etc. The inspection will not include opening the seal separately of each package, each Product (which may affect the stamp, Product packaging, etc.).
  • At the receipt of products, the Customer will sign the invoices, hand over to the delivery staff and keep one (1) copy of such invoice.
• In following cases, the Customer has the right to refuse to receive product:
  • Lack of Delivery note or Delivery note showing wrong Product (Delivery note may also be called Good delivery note and internal shipping)
  • Products that are not well packed, deformed, damaged or in broken status.
  • The delivered Product does not match the type, item or quantity as reflected in the Orders by the Customer.
• Risk and ownership of the Products will pass to the Customer from the time the Consignee signs the invoice of the Order, or the Consignee receives the Products, whichever comes first. The Customer need to keep the invoice of the order for later check or to resolve any problems related to the Products (if any).

Please contact PRVN for support:

Customer Service Hotline: (+84 28) 3829 8829

 This Policy was adopted and applied by PRVN as of 4^th March 2024.